Shipping + Customs

Orders placed before 3:30 PST USUALLY will be processed and shipped the same day. We ship all orders within 1-2 business days.

All prices are in US dollars.

Delivery times and shipping costs will be calculated at check out. Our official policy is we do ship everything same-day if receive by 3:30pm PST however it’s not a contractual guarantee.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We are not responsible for packages stolen from doorsteps.

Order signature services from the purchaser upon receipt can be requested.

We are NOT responsible if the package is not delivered in the guaranteed shipping time. Shipping carriers are sometimes delayed and Luxx Health does not take responsibility for late delivery times and we will not issue a shipping refund. Please contact the carrier directly to resolve delivery time issues.

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1.800.ASK.USPS) or the designated carrier in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.

Note: For all international physical product orders which are not shipping with a trackable option, we cannot guarantee you will receive your package if you are not taking the trackable shipping. We will not refund any orders which go over the delay prescript by the postal service. Refunds are not possible for an order not received for international orders, if the shipping option was not trackable. If you haven’t received a refund yet, first check your bank/PayPal account.

All LuxxHealth.com Sales are Final…

 

All of our products are considered undergarments so therefore for hygiene reasons we can not accept returns or exchanges on our products.

All orders placed on www.luxxhealth.com are final sale. It is imperative that you measure yourself properly before you purchase the product because not refunds/exchanges will be permitted. Our size chart is a guideline and does not guarantee perfect fit.

If you believe you have received a defective product please contact us at info@luxxhealth.com

All orders purchased on www.amazon.com are entitles to a 30 day return policy IF tags are attached and product is in unused/unworn condition. Any use above 10 minutes is considered worn. Products MUST be tried on over clothing. To place a return on Amazon please read the blog post here. Amazon returns MUST be placed through your amazon.com account and not through luxxhealth.com’s website.

We will accept returns on Traditional Luxx Curves Waist Trainers in 11″ and 14″ ONLY. Product must be returned within 14 days of receipt, buyer pays return shipping. See product condition requirements for returns. We do NOT offer exchanges If you require another size you must create a new order exactly the same way as you created the first order.

There is no warranty on any of our products. How long our waist trainers will last differs from person to person and greatly depend on usage and care.

Note: You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

Please refer to the sizing chart when placing your order to ensure you receive the correct size. The size chart is a guideline and does not guarantee perfect fit. If you have sizing questions please contact us for assistance. We can be contacted at info@luxxhealth.com, please allow 48 hours for a response!

REQUIREMENTS FOR EXCHANGES WITHIN THE USA

Note: You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

 If you are approved for a refund or an exchange, we will process it by contacting you about the shipping payment to ship back your order. If it’s for a refund, a credit will automatically be applied to your credit card or original method of payment within 10 business days.

Exchanges of waist trainers are subject to quality approval and inspection at our warehouse personnel. If products condition does not meet the requirements below, exchange will not be permitted. Please take extra care to inspect and test all returned items to ensure these requirements:

  • Unworn
  • Unused
  • Unstained
  • Unwashed
  • All tags attached
  • No smells other than natural product odours
  • No animal or pet hair
  • No stretch marks or permanent wrinkles on items with latex
  • Original packaging
  • Within 14 days of the date you received your initial purchase

What you need to do if you need to return your Traditional Waist Trainer

  1. Contact us with your order ID in hand. We can be reached at info@luxxhealth.com
  2. We will send you the return shipping address.
  3. Mail the item to us and our team will inspect the product(s) to ensure perfect condition. Buyer pays return shipping.
  4. If the item adheres to our exchange guidelines we will refund you the order total.

RETURN ADDRESS:

We will only accept returns for the Traditional Waist Trainer. Please e-mail us before you ship your return so we can be notified of your incoming item.

SHIP TO:
Luxx Health Inc.
Attn: Returns
3570 NW 53rd Court
Fort Lauderdale, FL 33309
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* Please note that the above address is not a physical store location and is to be used for mailing merchandise only.